GoElectrics.co.uk

Last Updated: 30/01/2025

At GoElectrics (operated by KLAID CONSTRUCTION LTD, Company Number: 15426184), we stand by the quality of our products and strive for complete customer satisfaction. This policy outlines the terms for returns, refunds, and exchanges under our 30-day money-back guarantee.

30-Day Money-Back Guarantee

If you’re unsatisfied with your purchase, you may return most items within 30 days of delivery for a full refund or exchange. To qualify:

  • Items must be unused, undamaged, and in their original packaging.

  • Proof of purchase (order number or receipt) is required.

  • Returns must be initiated from within the UK.

How to Initiate a Return

  1. Contact Us: Email support@goelectrics.co.uk or call +44 (073) 555 72878 to request a return authorization.

  2. Ship the Item: We’ll provide a prepaid return label (if eligible) or instructions for self-shipping.

  3. Refund Processing: Once we receive and inspect the item, refunds are processed within 5-10 business days to your original payment method.

Exceptions

The following items are non-returnable unless defective:

  • Software, downloadable content, or digital products.

  • Perishable or personalized items (e.g., engraved gadgets).

  • Products damaged due to misuse or unauthorized modifications.

Damaged or Defective Items

If your item arrives damaged or malfunctions:

  • Contact us within 48 hours of delivery with photos/video evidence.

  • We’ll arrange a free replacement or refund immediately.

Exchanges

To exchange an item:

  1. Return the original product following the steps above.

  2. Place a new order for the desired item.

Refund Timeline

  • Refunds typically reflect in your account within 5-10 business days, depending on your bank or payment provider.

  • Sale items are eligible for refunds at the purchase price.

Warranty Claims

Products covered by a manufacturer’s warranty will be repaired or replaced per the warranty terms. Contact us for assistance.

Return Shipping Address

All returns must be sent to:
GoElectrics Returns
18 Neville Road, Ilford, Essex IG6 2LN
United Kingdom

Contact Us

For privacy-related questions or requests, contact our Data Protection Officer:

Company Name: KLAID CONSTRUCTION LTD
Company Number: 15426184
📧 Email: info.goelectrics@gmail.com
📞 Phone: +44 (0) 7949 891221
Registered Office: 18 Neville Road, Ilford, Essex IG6 2LN